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FAQ

Frequently Asked Questions

 

When will my order arrive?

Once we have received your order, it can take up to 7 working days to reach you. We will keep you updated if there are any delays. You can also login to your 87Origins account to check the status of your order. If there are any problems, don’t hesitate to contact our customer service team.

 

Can I make changes to an existing order?

Unfortunately it isn’t possible to alter an order once it has been placed. If you would like to add more items or change an order you will have to cancel your order and place a new one.

 

What should I do if my order hasn’t been delivered yet?

Your estimated delivery date is in your order confirmation email, please allow until this date for your order to arrive. If your estimated delivery date has passed and you haven’t received your order contact us so we can help you further.

 

How long will it take for my return or exchange to be processed?

Once your return or exchange arrives we’ll make sure to send you an email. The refund or exchange will then be arranged for you. We always try to be as fast as possible, but during busy periods it may take a little longer!

 

I am outside Lagos, how do I order from 87Origins?

We may not be available in your state or country yet, but we are always looking to expand to new and exciting places! To be the first to know about when and where we will be available, please follow us on our social media pages or sign up to our newsletter. 

 

An item I want seen has sold out. Will you be restocking?

We always try to re-stock our popular styles to give you the best possible selection of garments. We also offer re-invented classics in new colours, shapes and fabrics, so please keep coming back! If there is a particular garment you would like to enquire about, please contact our customer service team.

 

How do I find out more information about the garment I want to buy?

We know how important it is for a garment to fit properly and feel right, so we take time to explain a garment’s fit, style and fabric on each item’s page. If you do have more questions regarding fit, fabric or want specific measurements, please contact our customer service team. We will be happy to advise you. If they don’t have the information at hand, they’ll be sure to get back to you as soon as possible.

 

I am trying to access your website but there is a problem. Can you help?

It can get a little frustrating when you can’t view a website properly so if you are having trouble, we have a few things that you can try: Make sure you have the most recent version of your web browser, Clearing your cookies through your Internet options can also help. If these 2 suggestions don’t work please don’t hesitate to contact us.

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